Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are usually processed within 7–10 business days.
You can create an account by clicking on “My Account” at the top of the website and selecting “Register”. Fill in your details, and your account will be created instantly.
If your order has not yet been shipped, please contact our support team immediately. Once an order is shipped, we are unable to change the delivery address.
After your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment status online.
No. We do not store any credit card information. All payments are processed securely through trusted and encrypted payment gateways.
Sales tax is applied based on your location and local regulations. Any applicable tax will be clearly shown during checkout before payment.
Yes! We offer worldwide shipping.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return policy. Items must be unused, in original packaging, and in resellable condition to qualify for a return.
We’re sorry for the inconvenience. Please contact our support team with your order number and product photos, and we’ll arrange a replacement or refund immediately.
If your item arrives damaged, please email us within 48 hours with clear photos, and we will send a free replacement or issue a full refund.
Once your return is approved, our support team will provide you with the return shipping address and instructions via email.
You can contact our support team via email or contact form. We respond within 24 hours on business days.
Contact us immediately after placing your order. If the order hasn’t shipped yet, we can update the address for you.
Yes, you can change or cancel your order within 12 hours of placing it. Please contact our support team as soon as possible. Once the order has been processed or shipped, changes or cancellations may not be possible.
Yes! You can pre-order sold-out items when the pre-order option is available. This allows you to reserve your item in advance, and it will be shipped as soon as it is back in stock.